Question 1

What is RTUOS?

Accepted Answer

RTUOS is a multi-company operating platform for courier, delivery, fulfillment, and transport companies. It connects shipment operations, dispatch, fleet, teams, finance, customer service, and integrations in one workspace.

Question 2

Do I need to install anything?

Accepted Answer

No for the core web platform. Your operations team can use RTUOS in a modern browser, while dedicated mobile and desktop experiences support work that benefits from an app.

Question 3

Can customers track shipments with our brand?

Accepted Answer

Yes. RTUOS supports branded customer and tracking portals, including custom-domain and sender-domain concepts for eligible plans.

Question 4

Does RTUOS support COD and returns?

Accepted Answer

Yes. Teams can manage COD collection and reconciliation, delivery attempts, exceptions, reverse logistics, and returns alongside normal shipment workflows.

Question 5

Can RTUOS connect to our store or ERP?

Accepted Answer

Yes. The platform is designed around API access, signed webhooks, and integrations so shipment data can move safely between RTUOS and your systems.

Question 6

How does company registration start?

Accepted Answer

When public registration is enabled, Account Auth handles company registration securely. RTUOS-Frontend never handles or stores your authentication session.

Question 7

How are uploaded documents protected?

Accepted Answer

Private documents and images are validated, malware-scanned with a fail-closed process, encrypted in AWS S3, and delivered through controlled, short-lived access links.

Question 8

Can RTUOS support multiple branches?

Accepted Answer

Yes. Branches, warehouses, employees, drivers, vehicles, shipments, permissions, and reporting can be organized within an isolated company workspace.

A straightforward answer is a good place to start.

Put your whole operation on the same page.